Delivery

The supplier will send the products from the distribution warehouse, whose final destination will be the address that the buyer establishes. Each time an order is sent, the buyer will receive an email.

The transportation expenses will be at the buyer's expense.

The purchase order corresponding to the order will be available in tienda-tierracallada.es, once the payment is confirmed, which can be viewed through the link: "My Orders", from the issuance of the email. This original purchase order includes delivery costs and VAT.

Tierra Callada S.L. You will ask your customers to choose the place of delivery, specifying their address, office or center where they want the product delivered. The delivery time ranges between 24 and 72 business hours.

Tierra Callada S.L. inform the customer of the order output of the distribution warehouse, by sending an email.

Each delivery is considered made from the provision of the product to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that appear justified, including the possibility of rejecting the package, if it had been opened or if it has obvious signs of deterioration.

Reservations and claims should be directed to Tierra Callada S.L. by email to the address that will be found, on the page of Tierra Callada S.L.

All the issues or claims will be sent to Tierra Callada via email: tienda@tierracallada.com